Frequently Asked Questions

"Are the prices inclusive of VAT?"

Prices are VAT included for lighting products sold in this store and the current applicable VAT rate is 21%. The final price including VAT will also include shipping costs.


How much do the shipping costs cost me?"

To calculate the shipping costs, simply add the desired items by clicking on the "Add to cart" button. Orders over 85 € will not have shipping costs associated with them. You can also check the shipping costs in the "Shipping and delivery" section.


I am a trade/company and I need to buy with invoice, can you send me the invoice?

Yes, of course, if you need the invoice at the time of ordering, please send us an e-mail to and give us any comments you think appropriate.


How long will it take for my order to arrive?

Once we receive the order, the shipment will be made the same day (always before 13:00 Hrs) or the day after receipt and will be delivered within 48 hours. If the purchased item is not available, Sensaled will inform the customer of the possible delay time. In this case the customer may cancel the order and request a refund.


What is the warranty on your products?"

The warranty is provided by the brand manufacturer.


Where can I buy your products from?

Currently you can purchase our products from Spain Peninsula, Balearic Islands, Ceuta, Melilla and Canary Islands consult shipping costs and customs. From our website


The product I am interested in is out of stock. What can I do?

If it says "Out of stock" in a few days it will be available, we are waiting to recover our stock.


Do you have a catalog with all the products?

The best catalog is the online store itself because the products are updated and you can see both an image and the price and description of the products.


I have already placed my order, but it has not arrived, what should I do?

You must contact us to follow up your order. To do so, please use our contact form.