Is it possible to change the products or the model as well as to return the received order?
If once received the purchase you are not satisfied, ALISADOPELO allows its exchange or return within 14 calendar days from the date of receipt and provided that the item has not been opened, used or damaged.
If the returned item is damaged in any way or the weights of the products do not match, acceptance of the return or exchange may be refused.
In the case of products purchased with third party promotions or promotional coupons, it will be possible to exchange the product or for a coupon of the same amount valid to purchase any product in the store. This coupon can be redeemed within a maximum period of 3 months days. Promotions are not cumulative.
The commissions of third parties, such as Paypal, Stripe, cash on delivery, etc.. They will be deducted from the refund since it is the intermediary who charges the commission.
How do I receive my refund?
Returns for exchange of products shall be borne by the buyer, in the event that you want to return the same once reviewed the product will be paid the amount minus the shipping costs of shipping and collection of the same.
- A credit to your credit card account (for credit card payments), which you can check on your credit card statement. The date of payment settlement does not depend on us.
- If you have paid via PayPal, you will receive the credit to your PayPal account.
- If you have paid by bank transfer, we will contact you to request your full account number and make the payment directly to your bank account.
- If you have paid cash on delivery, we will make a transfer to your bank account. We will ask you for your bank account information in order to make the transfer correctly.
If you have made your purchase from the Canary Islands or Ceuta and Melilla, you must process your return through Correos, following the steps below:
1- MARK INVOICE: Locate the invoice we sent you with the order and mark the items you want to return.
2- PACK: Pack in the original packaging the items and the invoice together with the return/exchange slip.